Do Seller Investigators take action by filing a case when a discrepancy is identified?
• We file cases upon identifying a fee discrepancy or incorrect measurement through our system.
What is the lookback period for reimbursement in this category?
• 90 days
How frequently will weight and dimension audits be conducted?
• Audits are conducted on a weekly basis, and alerts are issue`d upon detecting any discrepancies. If no discrepancies are identified, no alerts will be generated.
Will every SKU undergo automatic auditing?
• Yes, if a seller uploads and provides actual dimensions. In cases where weight and dimensions are not provided, we default to Amazon`s dimensions and proceed with the audit accordingly.
How do I enter the actual weight and dimensions for my SKUs?
• To modify dimensions, click the blue `Edit Dimensions` button on the right side or navigate to `Export/Import Dimensions` on the left sidebar and follow the prompts. You can also access the video tutorial by clicking the provided link below.
